Studi Kinerja Rumah Sakit Berbasi Balance Scored (Studi Kualitatif di RSUD Kota Madiun di Lingkungan Manajemen)
نویسندگان
چکیده
Background: Organizational performance is something produced by an organization in a certain period with reference to established standards. Management measurement aims at work efficiency using balanced score card (BSC), which solution. BSC consists of two dimensions: financial and non-financial dimensions. The purpose the study was describe Madiun City general hospital Balance Scorecard method.Methods: Research design uses qualitative descriptive methods. selection informants obtained from observations interviews employees Citygeneral 7 respondent. This used purposive sampling techniques. instruments observation sheets, interview guidelines documentation studysheets.Results: results area showed that considered good, achievement customer satisfaction levels 2020 quite perspective internal business processes could not be achieved standard numbers due Covid-19 pandemic, employee good category even though there were 3 elements less good.Conclusions: research conducted are expected should use assessment based on concept balance implement integrate strategic planning hospital. Hospitals also need improve capabilities providing training turns, or organizing inhouse save costs. benefit poor must served Hospital.
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ژورنال
عنوان ژورنال: Jurnal Imejing Diagnostik
سال: 2022
ISSN: ['2356-301X', '2621-7457']
DOI: https://doi.org/10.31983/jimed.v8i2.8239